A very nice rep listened to my tragic tale of 2 cameras.... same error message.... 8 months apart... I spent $127.00 in December.... She was sympathetic and put me on hold for a few muzak seconds to speak with her supervisor. I didn't even have to ask her to. Then the happy news! They will replac
e my camera at no cost as a one time courtesy. Alleluia! There are companies out there who still care if you are a loyal customer and want to do the right thing! A few minutes later I received email confirmation of this same fact. So I made myself this promise right then. Make sure they get the thanks and credit they deserve.
There are a LOT of digital cameras out there, and there are probably some a TON nicer then the one I have, but I think service makes the sale every time. So if you are thinking about getting a digital camera anytime soon, might I suggest a dependable Canon?

3 comments:
As a Canon camera owner with a troubled technology past, I am very pleased to hear this.
Glad to hear that they did right by you. Congrats.
I have a Canon at work and at home. Knock on wood, I've never needed tech support, but it is good to know in case I ever need it.
Way to get them to listen - although it's nice they seemed willing. I, too, appreciate good customer service - which is why I often recommend our local Ace Hardware!
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